Privacy Policy

This Privacy Policy explains what kind of personal data we collect from you when you use our services and how we use that data. When we say “Touchstone”, “we” and “us”, we are referring to Touchstone Holding, and all of our affiliates.

Scope
This policy applies to every Touchstone customer and/or prospect (individuals, though not companies or organisations) without distinction of your nationality or place of residence.
The type of personal data we process and how it is processed depends on the services provided.

Personal data collection and processing

1. Touchstone website visitors and prospects

A. Cookies
We collect information and potential personal data about our website visitors by the use of cookies. For more information, please see our cookie policy: https://touchstonelab.uk/cookies-policy

B. Interaction
We may collect other data that you submit via our social media accounts as well as other means of communication. For example, we may collect personal data when you provide feedback or when you participate in interactive features such as surveys, contests, or promotions.

2. Touchstone customers

As a Touchstone customer you may provide us with personal data for several purposes.

A. Account information
In order to create and manage your account on our platform, you need to provide us with sufficient information to allow us to identify you.

Type of data
Email address, first and last name, postal address, language preference, your login, your IP address.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
We keep your personal data for as long as you hold an account with Touchstone. Should you want to close your account, please contact info@touchstonelab.uk and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Touchstone from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

B. Payment Information
We collect certain payment and billing information when you order paid services. For example, we ask you to designate a billing contact, including name and contact information. You might also provide payment information, such as payment card details or PayPal identifiers.

Type of data
Partial credit card information including first and last name, and PayPal account identifier.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
We keep your personal data for as long as you hold an account with Touchstone. Should you want to close your account, please contact info@touchstonelab.uk and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Touchstone from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

C. Information you provide through our support channels
Our service includes access to our customer support department. When you open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of your request for support, and other relevant information.

Type of data
Any data provided by you when submitting a request for support.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
Retention We keep your personal data for as long as you hold an account with Touchstone. Should you want to close your account, please contact info@touchstonelab.uk and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Touchstone from completely deleting your personal data.

Your rights in relation to your personal data

Unless your request is deemed excessive or unfounded, you may exercise the following rights in relation to your personal data:

1. Right of access

You have the right to request a copy of the personal data that we hold about you. You may do so via your Touchstone account or, alternatively, request it at info@touchstonelab.uk.

2. Right of rectification

You have a right to correct data that we hold about you that is inaccurate or incomplete. You may do so via your Touchstone account or, alternatively, request it at info@touchstonelab.uk.

3. Right to be forgotten

In certain circumstances, you can ask for the data we hold about you to be erased from our records. Please contact info@touchstonelab.uk. and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent Touchstone from completely deleting your personal data.

4. Right of portability

You have the right to have the data we hold about you transferred to another organisation. You may export your data via your Touchstone account , alternatively, request it at info@touchstonelab.uk.

5. Right to object

You have the right to object to certain types of processing of your personal data such as direct marketing. To do so please contact our legal department at info@touchstonelab.uk.

Security Measures

Your personal data is stored both electronically and manually in our data centres and can be accessed from our offices via dedicated network connections or from anywhere through a secured VPN connection.
We use a combination of technical, administrative, and physical controls to maintain the security of your data.
Most importantly we are making use of specific technologies to encrypt all our services.

Changes to this Privacy Policy

We may change this privacy policy from time to time. We will post any modifications on this page and, if they are significant, we will provide a more prominent notice, posted directly in your Touchstone account or via email. We will also keep prior versions of this privacy policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and what you can do to help protect your security.
If you disagree with any changes to this privacy policy, you will need to stop using our services and deactivate your Touchstone account, as outlined above.